FAQ

Quick answers about our products, orders, delivery and payment. Can’t find what you need? Email support@weftaro.shop or call +44 7490 872159.

Products

What exactly do I get for the price?

The number of pieces is in the product name and on the product page (for example “Set of 4” means four placemats). The price covers exactly those pieces. Tableware, food and other items in our images are styling only and are not included.

What are the sizes?

Every product page lists the size in centimetres and inches. Our Size Guide explains which runner length suits which table.

What fabric are they made of?

The fibre composition is printed on the sewn-in care label of each piece. If you need to know it before you order, email us with the product name and we will confirm it for that design.

How do I wash them?

Please follow the care label. As a general rule, wash with similar colours, reshape while damp and iron if needed.

What is the red loop for?

Every WEFTARO piece has a small tomato-red loop on one corner, so you can hang it on a hook to dry or to store, and spot which pieces belong together.

Prices and payment

Which currency will I pay in?

You pay in the currency of your delivery country: USD (United States, Canada), GBP (United Kingdom), EUR (euro countries), DKK (Denmark), SEK (Sweden), NOK (Norway) or CHF (Switzerland). The currency code is shown next to every price. You can change your delivery country with the language and currency button at the top of the page.

Which payment methods do you accept?

The payment methods available for your order are shown at checkout. Payment is taken when you place your order.

Is paying on this site secure?

Yes. The whole site uses an encrypted HTTPS connection, and card details are entered directly with our payment provider, which is certified to the PCI DSS security standard. We never see or store your full card number.

What will I see on my bank statement?

The charge appears as WEFTARO.

Do you have discount codes?

We do not currently run promotions or discount codes.

Orders and delivery

When will my order ship?

We dispatch within 1–3 business days and email you the tracking number. Delivery times and costs for each country are on our Shipping page.

Can I change or cancel my order?

Yes, until it has been dispatched. Email us with your order number as soon as possible, or use the withdrawal form.

Will I pay customs duties?

Possibly, if your parcel crosses a customs border — for example to Norway or Switzerland. See the customs section of our Shipping page.

Returns

Can I return something?

Yes. You can return unused items within 30 days of delivery. EU and UK customers also have a statutory 14-day right of withdrawal. See Returns & Refunds.

How do I withdraw from a purchase?

Use our online withdrawal form (“Withdraw from contract here”). You will receive an acknowledgement by email immediately.

Something arrived damaged. What now?

Email us a photo within 14 days of delivery. We replace or refund the item and cover the return cost.

About WEFTARO

Who runs this shop?

WEFTARO is a brand of DC TEXTILES LIMITED, a company registered in England and Wales. Full company details are on our Legal Information page.